Refund and Returns Policy

At Curious Cubs, we create digital printables, activity packs, and early-learning resources designed to inspire curiosity and support fun, engaging learning at home.

Because all items in our store are digital products delivered instantly after purchase, we do not offer refunds, returns, or exchanges.

 

Digital Product Policy

  • Once a digital file has been purchased and downloaded, it cannot be returned.

  • For this reason, all sales are final.

  • We encourage customers to read product descriptions carefully before purchasing.

 

If You Experience an Issue

Your satisfaction matters to us. If you encounter:

  • A problem accessing your files

  • A download error

  • A file that appears incorrect or broken

Please contact us at info@curious-cubs.co.nz and we’ll be happy to assist and ensure you receive the correct files.

 

Unauthorised Sharing

All Curious Cubs resources are for personal use only and may not be shared, resold, or redistributed.

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